Frequently Asked Questions

Always pay attention to the maximum torque values ​​indicated on the respective components.

When assembling carbon components, it is important to use a torque wrench and special carbon assembly paste to reduce the required torque.

For your safety, you should regularly check the torque of all screws.

Starting with model year 2021, the recommended torque values ​​are printed or glued directly onto the components.

Here's how to find the frame number on your CUBE bike:

• On Classic bikes, the frame number is located on the bottom bracket.
• On the hybrid models you will find the frame number along the seat tube, below the chainstay.

For your own safety, you should not exceed the maximum system weight or the approved load capacity of your respective model specified in the overview.

Weight limits Hybrid model year 2023/24

Weight limits bikes model year 2023/24

Yes, in principle you can use your CUBE bike for training on an indoor trainer as long as you follow the following instructions:

• The approval only applies to bikes without electronic drive; Pedelec models (hybrid) are excluded from use.
• Make sure your bike and trainer are compatible before using the trainer for the first time.
• Bikes with thru axles may only be used with direct drive trainers or free rollers.

Definition - Direct Drive Trainer:
With a direct drive trainer, the rear wheel of the bike is removed and the chain is mounted on the trainer's cassette. The trainer thus replaces the rear wheel. Examples of direct drive trainers are the Wahoo Kicker V6, Tacx Neo 2T and Elite Direto XR-T.

Definition - Free Role:
With free rollers, the bike is not clamped and the rear wheel remains mounted. The riding experience is similar to normal cycling on the road, but on the spot. Examples of free rollers are Tacx Galaxia and Elite Arion.

The frame of the bike may only be secured to the designated attachment points for the trainer's wheel. Make sure that there is no contact between the frame or the attachments of the bike and the trainer, either when stationary or in use (including heavy loads such as when pedaling out of the saddle) - except at the attachment points for the wheel.

Carefully check that there is sufficient clearance between the bike and the trainer during operation. It is recommended that you check clearance during operation (including heavy loads) with the help of another person.

Some of our carbon frames receive the so-called UD finish, which is characterized by a special surface design.

The UD finish deliberately avoids additional top layers. This means that you can see directly at the various carbon, impact and grinding points that are typical of the manufacturing process.

Since our frames are handmade, the surface finishes may vary. This makes each frame a unique piece.

Roof rack:
Roof racks that attach the bike to the rear wheel and the fork dropouts are generally unproblematic. Racing bikes with carbon fork dropouts are an exception. Roof racks with down tube clamps are also unsuitable, as they can crush and damage the tube.

Rear carrier:
Rear carriers that secure the bike to the two wheels and the top tube are usually suitable for aluminum frames. However, it is better to transport the bike in the car to protect it from theft and to treat it more gently.

If you use a rear carrier, please note the information in the general operating instructions on page 57. Carriers are used at your own risk and no liability or warranty claims can be made for damage or accidents caused by the rear carrier. Please note that clamping to carbon frames is generally not permitted. If you still decide to use a carrier, it should ideally be clamped to the aluminum seat post or to the point on the seat tube where the seat post and seat tube overlap. Clamps on the top or down tube should be avoided at all costs.

Important for CUBE e-bikes:
Make sure you have safely stored the battery in the trunk and not left it on the bike. A battery falling out can be extremely dangerous.

Yes, you can have your CUBE bike coded. This involves milling or stamping a combination of numbers and letters into the bike frame to deter potential thieves and to identify the rightful owner if the bike is confiscated.

However, you should be aware that milling or punching the code can affect the durability of the frame at that point. CUBE accepts no liability for any material or consequential damage that may arise from such coding.

Each of our models is assigned to a specific bike usage category on the homepage. These categories indicate what type of use the bike is designed for.

To ensure that you use your bike according to the specifications, please pay attention to the approvals, restrictions and information on the intended area of ​​use of the respective model.

You can find a complete overview of the bike usage categories here:

bike application category

The weights stated on the website are based on painted production frames in size M (or 56 cm) without pedals. Since it is difficult to specify the weight for each individual wheel size and equipment down to the gram, the actual weights may vary.

Several factors can influence the weight of your bike:

• Frame size: Even within the same frame size, differences can occur, e.g. due to additional material expenditure, longer weld seams or additional brake lines and shift cables.
• Attachments: Various components, especially tires, can affect the weight.

Overall, there can be differences of up to 250g to 300g per bike. We always try to give accurate weight information. To make sure that the weight of your bike meets your expectations, we recommend weighing it yourself at your local dealer.

You can simply open our size chart. This chart will help you find the right size for your order. If you have any further questions, we are happy to help!

size chart

Care of functional clothing – jackets & vests

• Hand wash or cold wash: Wash your jacket or vest regularly by hand or in cold water. Hang to dry.
• Machine wash: If you want to machine wash your clothing (max. 40 °C), read the care instructions on the label. Close zippers and Velcro fasteners and turn the clothing inside out. Use liquid detergent instead of powder to avoid residue.
• Avoid: fabric softeners, conditioners, stain removers and bleach as these can impair the function of the material.
• Drying: Let the clothes air dry instead of using the dryer. This is better for both the environment and the clothes.

Water absorption: Our jackets are treated with a durable water repellent (DWR) finish. If your jacket soaks up water, it can affect its breathability. Refresh the finish regularly with a water repellent to maintain functionality.

Care of hats & caps

• Hand wash: Wash hats and caps in lukewarm water with wool detergent. Move the hat gently to protect the stitches.
• Drying: Gently squeeze out the water without wringing. Gently shape the hat and lay it on a towel to dry.

Care of Gloves

• Washing: Close all Velcro fasteners. Wash gloves regularly by hand or in the machine (max. 40 °C) with liquid detergent. Do not use fabric softener.
• Drying: Gently squeeze excess water out of the gloves and let them drip upwards using your fingers.

Care of overshoes

• Hand wash: Wash overshoes with PU coating by hand in lukewarm water. Neoprene overshoes can be washed at 40 °C, preferably on a gentle cycle.

After Race Care – Cotton

• Machine wash: Wash cotton products at 30 degrees. Avoid tumble drying to maintain shape.
• Zippers: Close zippers before washing to protect other garments.
• Prints: Turn garments with prints inside out before washing and reduce the spin speed to avoid print and color bleeding.
• Drying: Shake the cotton vigorously while it is still damp and shape it to minimize ironing.

Care of After Race – Wool

• Airing: Air wool products before washing.
• Washing: Use the wool wash cycle at max. 30 °C and wool detergent without bleach. Use a detergent with lanolin every 4 washes to keep the wool supple.
• Drying: Dry wool products flat on a clothes rack to avoid distortion. Make sure the sleeves are not hanging to maintain the shape.

Yes, in principle you can mount a luggage rack on all CUBE bikes that are factory-fitted with a luggage rack. Aluminium hardtail frames that are prepared for the installation of a luggage rack are also suitable.

Important points for assembly:

• The luggage rack should be mounted at the designated attachment points: once above the dropouts and once at the top of the seat stay.

Exceptions:

• Carbon seat posts: These are generally not suitable for seat post luggage racks, as the clamping can damage the seat post and lead to breakage.
• Carbon frames: Luggage racks should not be mounted on carbon frames unless the mounting points on the dropouts and seat stay bridge are specifically designed for rack mounting (e.g. on our Nuroad C:62 from model year 2021).
• Combination of carbon frame and aluminum seat post: Here too, the installation of a seat post carrier is not recommended.

The stresses that occur when using a luggage rack can cause long-term damage to carbon frames and lead to sudden breakage, which can result in dangerous falls. It is therefore important to check whether your bike is suitable for a luggage rack and whether it can be mounted safely.

No, this is not possible. CUBE bikes are designed for bottle cages that can hold a maximum of one bottle with a capacity of 750 ml. Make sure the bottle cage meets this specification to ensure safe use.

You can use universal rear stands for your CUBE bike, which are mounted on the chain stay and seat stay. Make sure that a rubber protector is placed between the stand and the frame to avoid damage.

Exceptions:

• Fullies: Rear stands are not approved for fullys without special mounting points (threaded screw points for stands).
• Carbon frames: Rear stands are also not permitted for carbon frames without special attachment points (threaded screw points or inserts for stands).

Not permitted:

• Rear stands that only have one clamping point (e.g. clamp) on the chainstay, as these can lead to long-term damage to the chainstay.

Unfortunately, we cannot expressly recommend or prohibit the installation of child seats on our bikes. Since we have not carried out extensive tests, we cannot guarantee that the installation is safe or will not cause damage to the frame.

Important instructions:

• Aluminum frame: Mounting a child seat on the seat tube of bikes with thin-walled aluminum frames is not permitted. The resulting forces could damage or destroy the frame.
• Carbon frames: Clamping on carbon frames is generally not permitted.
• System weight: Pay attention to the maximum permitted system weight for your CUBE bike.

It is important that you consider the potential impact that installing a child seat may have on the safety and durability of your bike.

Yes, it is possible, but there are some important points to consider:

Not permitted for trailer operation:

• Bicycles with electric motor support (Pedelecs)
• model year 2018 and older
• bicycles with carbon forks
• bicycles with full carbon frames
• bicycles with carbon rear triangle
• Bicycles with adjustable dropouts for hub gears, belt drives, etc.
• road bikes, gravel and cyclocross bikes
• children's and youth bicycles
• Bicycles without electric motor support with rear wheel suspension
• S-Pedelecs (45 km/h)

Permitted for trailer operation:

• Mountain bikes with full suspension and electric motor support (Pedelec) with aluminum rear triangle from model year 2020.
• Only use the trailer manufacturer's original system (quick release axle/quick release with coupling).
• Clamping to frame tubes or components (seat post, luggage rack, etc.) is not permitted.
• The support load must be between 2 kg and 8 kg and is deducted from the specified luggage carrier load.
• The maximum permissible system weight when towing a trailer must not exceed 180 kg, taking into account the system weight without a trailer.
• The maximum trailer load must not exceed 25 kg for model year 2019 and 60 kg from model year 2020.
• Also observe the trailer manufacturer’s specifications.
• The maximum permissible speed when towing a trailer is 25 km/h.

Additional information:

• The use of rear stands, mudguards and luggage racks changes the application area of ​​the model to category 2.
• When towing a trailer, increased wear is to be expected, particularly on brakes (discs and pads), rear triangle bearings, fork guides and wheels/hubs.
• Braking and driving behavior can be negatively affected when towing a trailer.

Be sure to consider these points to ensure the safety and performance of your bike.

We have deliberately decided against training wheels because our experience shows that the transition from balance bike to bicycle works best when the child retains the sense of balance already learned from the balance bike. Training wheels can impair the sense of balance and provide a false sense of security. They prevent children from learning to keep their balance on two wheels, which can lead to difficulties when the training wheels are later removed.

Balance bikes are a proven alternative for developing balance naturally. Our WALK models are specially designed to facilitate the transition to cycling.

Of course, every child is different and in some cases training wheels can be a helpful aid to help them get started with cycling. Although training wheels are not included with our models, they may be able to be fitted later if required.